Terms of Service

By creating an account on Anvira or using any of its services, you ("Customer" or "you") agree to these Terms of Service ("Terms") on behalf of yourself and the legal entity you represent. If you do not agree, do not use the service.

Anvira is a software vendor providing workflow tools for real-estate brokerages: WhatsApp conversation orchestration, lead qualification capture, RERA form generation, KYC / AML documentation workflows, and related administrative interfaces.

Anvira is not a regulated entity. Specifically, Anvira:

• does not provide legal, regulatory, financial, or tax advice;
• does not hold any real-estate brokerage license (RERA, REGA, FAL, or otherwise);
• does not act as a Money Laundering Reporting Officer (MLRO) for any Customer;
• does not submit reports, filings, or documents to any regulator on behalf of any Customer.

All regulatory obligations under UAE Federal Decree-Law No. 10 of 2025 (AML/CFT/CPF), UAE PDPL Federal Decree-Law No. 45 of 2021, KSA PDPL, RERA, REGA, and any other applicable framework remain with the Customer as the regulated party.

Anvira grants the Customer a non-exclusive, non-transferable, revocable license to access and use the service during the subscription term for the Customer's internal business operations. The Customer may not resell, sublicense, reverse-engineer, or extract data from the service for the purpose of building a competing product.

The Customer represents and warrants that they will:

• comply with all applicable laws, including PDPL, AML/CFT, anti-spam, and real-estate brokerage regulations in their operating jurisdiction;
• obtain explicit, informed consent from end-buyers before adding their data to Anvira;
• use the service only for legitimate broker-buyer communication and not for marketing blasts, cold outreach, or any pattern that violates WhatsApp's terms of service;
• review all generated documents (RERA forms, goAML XML drafts, KYC reports) for accuracy before signing, submitting, or otherwise relying on them.

The service may generate documents intended for regulatory submission (including goAML XML drafts and RERA Forms A/B/F/I/U). Anvira makes no representation or warranty that any such document will be accepted by any regulator, court, or counterparty. The Customer is solely responsible for reviewing, correcting, signing, and submitting all generated outputs.

The service is provided "as is" and "as available". Anvira disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

To the maximum extent permitted by law, Anvira's aggregate liability for any claim arising out of or related to these Terms or the service is capped at the total fees paid by the Customer to Anvira in the twelve (12) months immediately preceding the event giving rise to the claim. Anvira shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, or business interruption.

The Customer agrees to defend, indemnify, and hold harmless Anvira, its affiliates, officers, and employees from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of: (a) the Customer's misuse of the service; (b) the Customer's breach of these Terms; (c) the Customer's violation of any applicable law, including PDPL, AML/CFT, RERA, or anti-spam laws; (d) any claim by an end-buyer arising from the Customer's handling of that buyer's data.

Anvira reserves the right to suspend or terminate the Customer's access without notice for material breach of these Terms, including:

• patterns indicating spam or unsolicited outreach (low reply ratios, high block/report rates from WhatsApp);
• unpaid fees that remain delinquent more than 30 days after notice;
• use of the service in violation of WhatsApp's terms of service, which may result in Anvira's own infrastructure being banned;
• any other material breach of these Terms.

Anvira processes Customer data and end-buyer personal data on behalf of the Customer in accordance with Anvira's Data Processing Agreement (/legal/dpa) and Privacy Policy (/legal/privacy), which are incorporated into these Terms by reference.

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-law principles. Any dispute arising out of or related to these Terms shall be resolved by binding arbitration in Dubai under the rules of the DIAC (Dubai International Arbitration Centre). The arbitration shall be conducted in English.

Anvira may modify these Terms from time to time. Material changes will be communicated to the Customer at least 30 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the modified Terms.

Questions about these Terms can be sent to legal@anviraplus.it.com.